REGISTRATION AND PURCHASE OF PRODUCTS THROUGH THE SITE BY YOU IS DEEMED ACCEPTANCE OF THE TERMS OF THE POLICY HEREINBELOW AND CONSTITUTES A BINDING, LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY. IF THE POLICY IS NOT ACCEPTABLE TO YOU IN PART OR ITS ENTIRETY, WE WILL NOT BE OBLIGED TO PROVIDE ANY SERVICES OR SELL ANY PRODUCTS TO YOU, WITHOUT ANY LIABILITY ON OUR PART, AND YOU WILL HAVE NO CLAIM AGAINST THE COMPANY. FURTHER, WE WILL NOT BE LIABLE TO YOU IF YOU ARE UNABLE TO ACCESS THE SITE OR BROWSE THROUGH ANY PART OF IT ON ACCOUNT OF NON-ACCEPTANCE OF THE POLICY.

This website “www.thebrownhide.com” (“Site” or “Website”) is operated by The Brown Hide Pvt Ltd., a Private Limited Company, with its Registered office at [Insert Address] (“Company”, “The Brown Hide” “We”, “Us”, “Our” and terms of similar meaning) for the marketing, sale, and distribution of our range of leather goods and accessories branded “The Brown Hide” (“Products”).

The selection of Products, and the completion of sales and purchase of the Products through the Site are provided to the user and/or customer (“You”, “Your”, “User” as applicable) subject to the terms and conditions of the shipping and return policy as set out herein and as may be amended from time to time (“S&R Policy”). Please be advised to read the S&R Policy carefully before purchasing the Products.

The S&R Policy forms part of our Terms & Conditions (“T&C”) and is deemed to be incorporated therein in its entirety by reference. In the event of any inconsistency between the S&R Policy and the T&C, the S&R Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term, or provision contained in the T&C.

ORDERING

To purchase The Brown Hide products online, one must shop on our website. All orders are then subject to acceptance by the Company and subject to the availability of stock at the time of the order placement. We are currently servicing orders within India and do not offer international deliveries.

Payment Options:

We provide safe and secure payment options, and the following payment methods are available to you for purchasing our Products:

  • Credit Card

  • Debit Card

  • Net Banking

  • Cash On Delivery (COD) in select cities.

All prices of the Products on the Website will be displayed in Indian Rupees. In case your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive confirmation from the bank.

You acknowledge and agree that the Company uses third-party payment processors (“Payment Processors”) for any payments made on the Site. The processing of all payments will be subject to the terms, conditions, and privacy policies of the Payment Processors in addition to this S&R Policy and T&C.

Order Confirmation:

Once your order is successfully placed and accepted by us, you will receive a confirmation email and text message from The Brown Hide. This mail will contain all the details related to your order. Please note that certain orders may be unable to be processed due to reasons such as unavailability of stock, errors in product or pricing information, invalid address, etc. We reserve the right to refuse or cancel any order at our sole discretion for any reason. We will contact you if all or any portion of your order is canceled. If your order is canceled after your payment has been processed, the said amount will be reversed back to your account.

Orders that have already been processed and shipped cannot be canceled. Cancellation of orders that have already been delivered will be subject to our Returns Policy.

You can check your order status by logging into your account on our website.

SHIPPING AND DELIVERY

We are committed to providing you with the best service, and therefore, we offer free shipping to most cities in India. Click here to check if your city is eligible for free shipping! Any additional charges or levies, such as taxes, will be borne by the customer.

The estimated delivery time is 7-10 working days from the confirmation of your order. Delivery time may be affected by factors beyond our control, including but not limited to weather conditions, strikes, public holidays, and political unrest. If you face any delays in receiving your shipment, please contact us at:

Please note that we will not be held liable for any loss or inconvenience caused by delays in delivery, howsoever caused.

EXCHANGE AND RETURNS

We strive to provide you with a great shopping experience every time you shop with us. If you are not 100% satisfied with your purchase, you can exchange your product or return it in the case of a damaged/defective product or a size mismatch.

Return/Exchange Conditions:

  • Notify Us Within 7 Days: Please notify us of the receipt of a damaged or defective product, or if you wish to exchange it for another size, color, or product, within 7 days of receiving the product.

  • Late Notifications Not Eligible: If we do not receive your notification within 7 days, you will not be eligible for a return or exchange, and The Brown Hide shall not be held liable.

Ways to Contact Us:

To exchange a damaged, defective, or wrongly delivered item, contact our customer service team through any of the following:

  • Fill out the return/exchange request form on our website.

  • Call our Customer Service helpline: +91 87855 10480 between 10:30 AM to 7:00 PM, Monday to Friday.

  • Email us at info@thebrownhide.com.

Size Mismatch or Product Exchange:

  • To exchange a product for a different size or color, you must initiate an exchange request through our website.

  • We will arrange for a reverse pickup from the original delivery address only. If you are returning the product from a different address, you will be responsible for the return shipping charges.

  • The product being exchanged must be:

    • The original product purchased

    • In its original packaging

    • With the original tags and invoice intact.

MODE OF REFUND

Refunds will be processed after receiving the product in its original condition, subject to our quality check. The refund will be processed as follows:

  • Gift Cards: If the item was marked as a gift when purchased, and delivery was made directly to you, you will receive a store credit for the value of your return. A store credit voucher will be mailed to you once the returned item is received at our warehouse.

  • Refund Method: If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivered to themselves, we will send a refund directly to the gift giver.

Please note: Gift Cards are non-refundable, non-transferable, and have no cash value. They can only be redeemed through our online store and not in any of our physical retail stores.

GENERAL TERMS

Our failure to enforce any provision of this S&R Policy shall not be deemed a waiver of such provision or our right to enforce it in the future. No joint venture, partnership, or agency relationship exists between you and the Company as a result of this S&R Policy or use of the Site.

If any provision of the S&R Policy is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions shall remain in full force.

GOVERNING LAW

The S&R Policy shall be governed and construed under the laws of India, and the courts of Nagpur shall have exclusive jurisdiction in case of any disputes.