thebrownhide.com (“We”, “Us”, “Our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, store, and protect your information when you visit or make purchases from www.thebrownhide.com (the “Site” or “Website”). By using our Site and services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms outlined here, please do not use our Site.

1. Information We Collect

We collect information from you to provide a seamless, efficient, and personalized shopping experience. The types of information we collect include:

Personal Information:

To process your orders and provide a customized experience, we may collect the following personal details (as applicable):

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (mobile and/or landline)

  • Date of birth (if relevant for certain product categories)

  • Payment information (credit card details, PayPal account, etc.)

  • Account login details (user name, password)

  • Order history (items purchased, product preferences)

  • Customer feedback, reviews, and communication history

  • Social media login details (if using third-party sign-in such as Facebook, Instagram, etc.)

Please note: Any content shared by users on our site through reviews, discussions, or user testimonials is not considered “Personal Information” under this Privacy Policy and is excluded from the protections outlined here.

Non-Personal Information:

When you browse our Site, we may collect non-personal data to improve your experience:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile)

  • Browsing behavior (pages viewed, time spent on our Site)

Cookies and Tracking Technologies:

We use cookies (small text files stored on your device) to improve your user experience. These cookies help us:

  • Remember your login details for easier access

  • Track the products you’ve viewed to offer personalized recommendations

  • Analyze Site performance and improve our services

  • Serve relevant ads via third-party networks

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

2. How We Use Your Information

We use the information we collect from you for various purposes, including:

Order Processing and Service Delivery:

  • To complete and manage your orders, including payment processing, shipping, and customer support.

  • To customize the user experience based on your preferences and behavior.

  • To send you order confirmations, shipping updates, and other transactional communications.

Personalized Marketing:

  • To inform you about new product launches, promotions, discounts, and offers through email, SMS, or other channels. You can opt-out of marketing communications at any time.

  • To recommend products based on your browsing and purchase history.

Customer Support:

  • To assist you with any issues or inquiries related to your account or purchases.

  • To handle returns, exchanges, or warranty claims.

Improving Our Website and Services:

  • To analyze user trends and traffic on the Site.

  • To monitor the performance of our Site and improve user experience.

Legal and Security:

  • To comply with applicable laws, regulations, or legal requests.

  • To protect our business, customers, and Site from fraud, security threats, or unauthorized activities.

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:

We may share your data with trusted third-party companies who help us with order fulfillment, payment processing, shipping, marketing, and customer service.

Legal Compliance:

We may disclose your personal information if required to do so by law or in response to a valid legal process (such as a court order or subpoena), or to protect our rights and safety.

Business Transactions:

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new owner or affiliate.

Marketing Partners:

We may share aggregated, non-identifiable information with marketing partners to track the effectiveness of our ads or for market analysis.

4. Data Security

We take the security of your personal data seriously. We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your information from unauthorized access, alteration, or disclosure.

Account Security:

You are responsible for maintaining the confidentiality of your account and login details. Please ensure that your password is strong and secure. If you suspect any unauthorized access to your account, please contact us immediately.

Payment Security:

We use secure payment gateways to process your payment information. Your sensitive payment details (such as credit card numbers) are not stored on our servers but are handled by our payment partners, such as Razorpay, which ensures secure transactions using [PCI-DSS Compliance/SSL Encryption].

5. Your Rights and Choices

You have certain rights regarding your personal data, including:

Access and Correction:

You can access, update, or correct your personal information at any time through your account settings or by contacting us.

Opt-Out of Marketing:

You can opt out of receiving promotional emails, SMS, or other marketing communications by following the unsubscribe link in any communication or by contacting us directly.

Delete Your Account:

If you wish to delete your account, please contact us at info@thebrownhide.com, and we will process your request. Please note that deleting your account may result in the loss of access to your order history and other services.

6. Third-Party Websites

Our Site may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, privacy policies, or practices of these third-party sites. We recommend reviewing their privacy policies before sharing your information with them.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the revised policy will be effective as of the date indicated at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Email: [email]
Phone: +91 87855 10480
Address: info@thebrownhide.com

By using our Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described.